SO 20000 IT

ISO/IEC 20000 is the ideal international quality standard established for IT service management frameworks. It enables organizations to guarantee that their business model aligns ideally with the international standards of practices followed.

The ISO 20000 series helps establish a benchmark for measuring the levels of performance, making assessments and alterations accordingly and ensuring compliance to uphold the highest degree of business proceedings.

Why Should You Get It?

Aimed primarily at an overall approach, ISO 20000 helps organizations assess the quality of their performance, their services delivered and the measures that can be endorsed to bring about improvements. Demonstrating the company’s dedication to the maintenance of standards and conformity to the benchmark of quality, it is ideal for attracting clients. ISO 20000 works in parallel to the popular ITIL (Information Technology Infrastructure Library).

ISO, IEC and ITIL

Working towards creating high-quality standards that uphold strict values and principles, the International Organization for Standardization and the International Electrotechnical Commission work hand in hand to guarantee the excellence of your business and its practices.

ITIL in comparison to ISO 20000 is just a broad guideline. It works best as a framework for your practices and not as the established standard. It also does not include any accreditation but involves a series of numerous detailed processes roles and functions.

What Will You Receive?

With definitive requirements for processes, the ISO 20000 constitutes many derived parts. All of these can be implemented in any order, suitable for your preference and organizational needs.

• Part 1: Service management system requirements
• Part 2: Guidance on the application of service management systems
• Part 3: Guidance on scope definition and applicability of ISO/IEC 2000-1
• Part 4: Process reference model
• Part 5: Exemplar implementation plan for ISO/IEC 20000-1
• Part 6: Requirements for bodies providing audit and certification of service management systems
• Part 7: Guidance on the Integration and Correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
• Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
• Part 10: Concepts and vocabulary
• Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL
• Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC
• Part 13: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: COBIT

Whether you are just starting out or already established, the ISO 2000 is essential for your business. Applicable to organizational structures of all types and sizes, the standard will require you to provide adequate documentation for all processes carried out.